Privacy Policy

Emotion Institute

Last updated: 13 February 2026

1. Data Controller

The data controller responsible for processing personal data is:

Karima Reisinger – Emotion Institute, a sole proprietorship registered in the Swiss Commercial Register.
Basel, Switzerland
Website: https://emotion-institute.ch
Email: info@emotion-institute.ch

2. Scope

This Privacy Policy describes how Karima Reisinger – Emotion Institute, a sole proprietorship registered in the Swiss Commercial Register, collects, uses, and protects personal data of website users and clients booking sessions.

It is established in accordance with:

  • The Swiss Federal Act on Data Protection (nFADP / nLPD)

  • And, where applicable, the EU General Data Protection Regulation (GDPR)

3. Data Collected

3.1 Data Provided Voluntarily

When using the contact form or booking system (Amelia), we may collect:

  • First and last name

  • Email address

  • Phone number

  • Booking information

  • Messages submitted via forms

3.2 Payment Data

Payments are processed through secure third-party providers:

  • Stripe

  • PayPal

  • Gift Up (gift cards)

Emotion Institute does not store full credit card details.

3.3 Technical and Browsing Data

When browsing the website, certain technical data may be collected:

  • IP address

  • Browser type

  • Pages visited

  • Duration of visit

  • Analytical data

Tools used:

  • Site Kit by Google (e.g., Google Analytics)

  • Meta Pixel

  • Rank Math

  • SEO Redirection

  • Akismet (spam protection)

3.4 Sensitive Data

Within the context of therapeutic services, certain voluntarily shared information may relate to:

  • Psychological health

  • Trauma history

  • Sensitive personal experiences

Such data is processed with enhanced confidentiality and strictly within the therapeutic relationship.

4. Purposes of Processing

Personal data is processed in order to:

  • Respond to contact requests

  • Organize and manage appointments

  • Provide administrative follow-up

  • Process payments

  • Issue gift cards

  • Ensure website security

  • Perform audience statistics

  • Improve services

  • Comply with legal obligations

5. Legal Bases

Depending on the context, processing is based on:

  • Pre-contractual measures or contract performance (booking services)

  • Consent (non-essential cookies, marketing tools, sensitive data)

  • Legitimate interest (website security, fraud prevention)

  • Legal obligations

Consent may be withdrawn at any time.

6. Cookies and Analytics

The website uses:

  • Strictly necessary cookies

  • Analytical cookies (e.g., Google Analytics)

  • Marketing cookies (Meta Pixel)

Users may manage their preferences through their browser settings and, where applicable, via the website’s cookie consent banner.

7. Recipients and Processors

Personal data may be processed by service providers necessary for the operation of the website, including:

  • Amelia (booking system)

  • Stripe

  • PayPal

  • Gift Up

  • Google

  • Meta Platforms

  • Website hosting provider

These entities act as data processors where applicable.

8. International Data Transfers

Certain service providers may process data outside Switzerland or the European Economic Area, including in the United States.

Where such transfers occur, appropriate safeguards are implemented in accordance with applicable legal requirements.

9. Data Retention

Personal data is retained:

  • As long as necessary to process requests

  • For administrative follow-up

  • In accordance with legal accounting requirements

  • According to technical cookie durations

Data is deleted or anonymized when no longer necessary.

10. Data Security

Emotion Institute implements appropriate technical and organizational measures to protect personal data, including:

  • Secure HTTPS connection

  • Restricted access to data

  • Regular system updates

  • Spam protection mechanisms

11. Your Rights

In accordance with applicable law, you may have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request deletion

  • Object to processing

  • Request restriction

  • Withdraw consent

To exercise your rights, please contact:
info@emotion-institute.ch

If you believe your rights are not respected, you may contact the competent data protection authority.

12. Amendments

This Privacy Policy may be updated at any time.
The version published on the website is the applicable version.

Legal Notice

In case of discrepancy between the French and English versions, the French version shall prevail.