Privacy Policy

Last updated: 7 March 2026

1. Data Controller

The controller responsible for the processing of personal data is:

Karima Reisinger – Emotion Institute
Sole proprietorship registered in the Swiss Commercial Register
Basel, Switzerland
Website: https://emotion-institute.ch
Email: info@emotion-institute.ch

2. Scope

This privacy policy describes how Emotion Institute collects, uses, and protects personal data from users of the website and individuals booking sessions.

This policy is established in accordance with:

  • the Swiss Federal Act on Data Protection (nFADP)
  • and, where applicable, the General Data Protection Regulation (GDPR) for users located in the European Union.

3. Data Collected

3.1 Data provided voluntarily

When you use the contact form or the booking system (Amelia), we may collect:

  • First and last name
  • Email address
  • Phone number
  • Booking information
  • Messages submitted through the contact form

3.2 Payment data

Payments are processed through secure payment providers:

  • Stripe
  • PayPal
  • Gift Up (gift cards)
  • Apple Pay
  • Google Pay

Emotion Institute does not store complete credit card details.

3.3 Technical and browsing data

When you browse the website, certain technical data may be collected:

  • IP address
  • Browser type
  • Pages visited
  • Visit duration
  • Analytical data

Tools used:

  • Site Kit by Google (Google Analytics)
  • Meta Pixel
  • Rank Math
  • SEO Redirection
  • Akismet (anti-spam protection)

3.4 Sensitive data

As part of therapeutic support services, certain voluntarily shared information may relate to:

  • psychological health
  • traumatic experiences
  • sensitive personal information

Such data is treated with enhanced confidentiality and only within the context of the therapeutic relationship.

4. Purpose of Processing

Personal data may be used to:

  • respond to contact requests
  • organize and manage appointments
  • provide administrative follow-up
  • process payments
  • issue gift cards
  • ensure website security
  • analyze website traffic
  • improve the services offered
  • comply with legal obligations

5. Legal Basis

Depending on the nature of the processing, the legal basis may include:

  • the performance of pre-contractual measures or a contract (booking)
  • consent (non-essential cookies, marketing, sensitive data)
  • legitimate interest (website security, prevention of misuse)
  • applicable legal obligations

Consent may be withdrawn at any time.

6. Cookies and Analytics Tools

The website uses:

  • strictly necessary cookies required for website functionality
  • analytics cookies (e.g., Google Analytics)
  • marketing cookies (Meta Pixel)

Users can manage their preferences through their browser settings or through the cookie consent banner displayed on the website.

7. Recipients and Data Processors

Personal data may be processed by technical service providers necessary for operating the website, including:

  • Amelia (booking system)
  • Stripe
  • PayPal
  • Gift Up
  • Google
  • Meta Platforms
  • Website hosting provider

These providers act as data processors and may only process personal data as required to provide their services.

8. International Data Transfers

Some service providers may process data outside Switzerland or the European Economic Area, particularly in the United States.

Where such transfers occur, appropriate safeguards are implemented in accordance with applicable legal requirements.

9. Data Retention

Personal data is retained:

  • for the time necessary to process the request
  • for the duration required for administrative follow-up
  • in accordance with legal accounting obligations
  • according to the technical lifespan of cookies

Data is deleted or anonymized when it is no longer necessary.

10. Data Security

Emotion Institute implements appropriate technical and organizational measures to protect personal data, including:

  • secure HTTPS connection
  • restricted access to data
  • regular system updates
  • anti-spam protection

11. Your Rights

In accordance with applicable legislation, you have the following rights:

  • right of access
  • right to rectification
  • right to erasure
  • right to object
  • right to restriction of processing
  • right to withdraw consent

To exercise your rights, please contact:
privacy@emotion-institute.ch

If you believe your rights have not been respected, you may contact the competent data protection authority.

12. Changes

This privacy policy may be updated at any time.
The version published on the website shall prevail.

Last revision: 7 March 2026